Cookie Policy

This Cookie Policy explains how BetPalace (“we,” “us,” or “our”) uses cookies and similar technologies on our website. It describes what cookies are, why we use them, the types of cookies you may encounter, how third parties may set cookies, and how you can control your preferences.

This policy should be read alongside our main site terms and any privacy information presented during registration and gameplay on BetPalace Casino.

Cookies, Explained in Plain English

Cookies are small text files placed on your device (computer, phone, tablet) when you visit a website. They help the site remember information about your visit - like whether you stayed logged in, what language you prefer, or which pages you viewed - so the experience works smoothly and consistently.

Similar technologies may include pixels, local storage, and SDKs (especially on mobile), which perform comparable functions such as measuring usage, preventing fraud, and remembering settings.

Why We Use Cookies (And What You Get From Them)

We use cookies to support core site operations and to improve your experience. Depending on how you interact with our site, cookies may help:

• Keep you signed in and maintain secure sessions
• Protect accounts and payments by spotting suspicious behavior
• Load pages faster and reduce errors
• Remember your preferences, such as language or display settings
• Understand which pages and features are most useful
• Measure campaign performance and improve the relevance of promotions shown to you (where permitted)

Some cookies are strictly necessary for the website to function. Others are optional and are used only if you consent where required by law.

The Cookie Types You’ll See Here

Cookies generally fall into the categories below. The exact cookies used may change as we update features, security tools, and partners.

Essential Cookies - Keep the Site Working

Essential cookies are required for the website to operate correctly. They enable key functions such as account login, session management, navigation, fraud prevention, and protecting your data.

If you block essential cookies, parts of the site may not work properly - including registration, login, cashier actions, and gameplay features tied to your account.

Functional Cookies - Save Your Settings

Functional cookies help remember choices you make, like preferred language, region, or other site customization. They make your experience more consistent each time you return.

Disabling these cookies won’t usually block access to the site, but it may reset preferences and require you to reselect settings each visit.

Performance and Analytics Cookies - Improve Speed and Reliability

Performance cookies help us understand how the website is used so we can improve navigation, fix errors, and optimize load times. These cookies typically collect aggregated or pseudonymous information such as page visits, time on site, or what features are used most often.

If you opt out of performance cookies, we’ll have less insight into what needs improvement, and some enhancements may take longer to identify and prioritize.

Marketing Cookies - Control How Promotions Are Measured

Marketing cookies may be used to measure the effectiveness of advertising and promotions, limit repeated ad exposure, and help tailor offers to likely interests based on browsing activity. These cookies can be set by us or by third-party partners.

Where required, we use marketing cookies only after you provide consent through our cookie preference tools. If you decline, you may still see offers, but they may be less relevant and campaign measurement may be limited.

Session Cookies vs Persistent Cookies - How Long They Last

Cookies can also be grouped by duration:

• Session cookies expire when you close your browser. These are often used for login sessions and security.
• Persistent cookies remain on your device for a set period or until you delete them. These help remember preferences and recognize returning visits.

Third-Party Cookies and Services We May Use

Some features on our site may rely on third-party services that place their own cookies or use similar technologies. These may include analytics providers, security and fraud prevention tools, customer support systems, payment-related verification, and marketing measurement partners.

Third-party cookies are governed by the respective third party’s policies. We aim to work with providers that apply appropriate security and data protection controls, but we do not directly control how third-party cookies operate once set.

Consent: How Cookie Choices Are Collected

When you first visit the site (and at other times when required), you may see a cookie notice that allows you to accept, reject, or customize non-essential cookies. Essential cookies are used on the basis that they are necessary to provide the service you request - such as secure login, account protection, and site operation.

If cookie laws in your location require opt-in consent for certain categories, we’ll apply those rules to your visit.

Manage, Disable, or Delete Cookies in Your Browser

You can control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete all cookies or specific cookies
• Block cookies from all sites or selected sites
• Block third-party cookies
• Set rules for clearing cookies when you close the browser

Be aware that disabling cookies can affect site functionality. For example, you may be logged out more often, preferences may reset, certain pages may not load correctly, and security checks may require additional verification.

If you want guidance, use your browser’s help section (commonly found under Settings or Privacy). Mobile device browsers provide similar controls, though the exact steps vary by device and version.

How Cookie Preferences Can Impact Gameplay and Account Features

Cookie restrictions can interfere with features that depend on secure sessions and site memory. If cookies are blocked or frequently cleared, you may experience:

• Repeated login prompts or session timeouts
• Interrupted cashier activity or payment verification steps (including certain checks linked to payments such as Mpesa)
• Preference resets (language, display settings)
• Reduced ability to troubleshoot issues because performance data is limited

For the smoothest experience, allow essential cookies at minimum, and consider enabling functional cookies to keep your settings in place.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how our website operates. Updates will be posted on this page with revised wording as needed. If changes are significant, we may provide additional notice through the site.

Contact Us About Cookies and Privacy

If you have questions about how cookies are used, how to change your preferences, or how this policy applies to your account, contact our support team:

Email: info@betpalacecasino.com Phone: +254-705-290-085, +254-739-290-085, +254-777-290-085

Keeping your cookie settings aligned with how you want to play and browse helps you stay in control of your experience while maintaining the security and reliability the site depends on.